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Westchester County, NY Dog Boarding
 

OUR MOST FREQUENTLY ASKED QUESTIONS

 
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You asked—we answered.

Below, you'll find some of the most commonly asked questions by our customers at Gracelane.

 

Do the dogs get to play with each other?

While the dogs that stay here don't get to play directly in a play group, they do see other side-to-side in their individual outdoor runs and play and interact.

Can I bring my own dog bed?

We like to maintain a very high level of cleanliness and beds tend to get dirty during the stay, so we provide raised beds that we wash during our cleaning process every day.

The beds that we use at Gracelane are made by Kuranda, an industry-leader in raised, orthotic dog beds made from premium materials and immune to chewing. Rest assured, your dog is sleeping on one of the best beds in the business!

If you want to buy a Kuranda bed and support what we do here at Gracelane, we have an affiliate link! Buying through this link does not increase the price you pay, but we get a commission per sale!

What vaccines do you require?

Great question! For dogs, we require Rabies, Distemper, Bordetella, and Canine Influenza. For cats, we require Rabies and Feline Distemper.

Does my pet need to be spayed and neutered?

Not at all. Since all of our guests are staying in their own rooms, we do not require this.

Can we bring toys?

At this time, we do not allow toys to come along with your pets. We have found that there is so much external stimulus in the new environment that the dogs do not really engage in their toys from home.

Do we need to bring food?

Not necessarily! We do stock a wide variety of food here, so depending on what you feed your pup, we may be able to supply it in-house. If we do not have your food in stock, we do recommend bringing it with you or sending it with your delivery driver, as a change in diet may upset our four-legged friends stomach.

Is there an Age Cut Off for Boarding?

Yes, we do not take new clients over the age of 12 for dogs and 15 for cats. We have found that boarding in a new environment can be very stressful on our furry friends, and as a result older animals in the new stressful environment do not board well. Clients of ours who have been with us since their pets were younger are grandfathered in and are welcome on a case by case basis.

What is your Cancellation Policy/Peak Season Policy?

To confirm your reservation, we require a deposit equal to 30% of the total stay (before tax). Deposits are fully refundable until we are within 7 days of your scheduled check-in date. Once within 7 days, the deposit is no longer refundable; however, the full deposit amount will remain on your account as a credit that may be used for future bookings or grooming services.

Peak Season Dates:

  • February 14 – February 23
  • March 28 – April 6
  • June 25 – September 3
  • November 25 – November 27
  • December 23 – January 2

New Policies (Effective 2026)

Cancellations during Peak Season Dates:

  • Cancellations within 48 hours of arrival will be charged one night’s stay in the reserved room.
  • Cancellations made 7 or more days prior to arrival will receive a full refund.
  • Cancellations made 6–3 days prior to arrival will receive a credit on account for future use.

Early Pick-Up Policy during Peak Season Dates:
At drop-off, reservation dates will be confirmed. If you choose to pick up earlier than planned, you will remain responsible for the originally reserved dates.

Do you administer medication?

Yes, we can administer medicine! As long as your pet is willing to receive the medications in a treat or food, we have no problem providing the medication that you need. Medication administration is an extra $4/night. (You must supply the medicine required.(You must supply the medicine required.)**We can not administer medication 3x a day and we do not do injections such as insulin**

What are your Hours of Operation?

Here are our current hours of operation.

Sun: Closed
Mon - Fri: 8:30AM - 4:30PM
Sat: 8:30AM - 3:00PM

 

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