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OUR MOST FREQUENTLY ASKED QUESTIONS

 
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You asked—we answered.

Below, you'll find some of the most commonly asked questions by our customers at Gracelane.

 

Do the dogs get to play with each other?

While the dogs that stay here don't get to play directly in a play group, they do see other side-to-side in their individual outdoor runs and play and interact.

Can I bring my own dog bed?

We like to maintain a very high level of cleanliness and beds tend to get dirty during the stay, so we provide raised beds that we wash during our cleaning process every day.

The beds that we use at Gracelane are made by Kuranda, an industry-leader in raised, orthotic dog beds made from premium materials and immune to chewing. Rest assured, your dog is sleeping on one of the best beds in the business!

If you want to buy a Kuranda bed and support what we do here at Gracelane, we have an affiliate link! Buying through this link does not increase the price you pay, but we get a commission per sale!

What vaccines do you require?

Great question! For dogs, we require Rabies, Distemper, Bordatella, and Canine Influenza. For cats, we require Rabies and Feline Distemper.

Can we bring toys?

We prefer a minimal amount of personal belongings. We have found that there is so much external stimulus in the new environment that the dogs do not really engage in their toys from home. If you want, we recommend one or two toys that have been used/abused and could be considered discard-able if needed.

Do we need to bring food?

Not necessarily! We do stock a wide variety of food here, so depending on what you feed your pup, we may be able to supply it in-house. If we do not have your food in stock, we do recommend bringing it with you or sending it with your delivery driver, as a change in diet may upset our four-legged friends stomach.

Do you offer Boarding Packages?

For sure! If you think that you'll be staying with us often, you may benefit from purchasing one of our boarding packages. Boarding packages allow you to save 10% on the normal nightly rate, which can definitely equate to some big savings for both you and your pup or cat! Boarding packages start at 15 days, and increase in 5-day incremnents — 20-day, 25-day, and 30-day packages. If you would like to purchase a package larger than 30 days, let us know!

Do you administer medication, and is there an additional cost?

Yes, we can administer medicine! As long as your pet is willing to receive the medications in a treat or food, we have no problem providing the medication that you need — from pills to insulin injections — at no additional cost. (You must supply the medicine required.)

What are your Hours of Operation?

Here are our current hours of operation.

Sun: Closed
Mon - Fri: 8:30AM - 4:30PM
Sat: 8:30AM - 3:00PM

 

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